Delivery and Returns Policy

 

At hydrodipzone.com, we strive to ensure a smooth and transparent shopping experience. Below, you’ll find our detailed policies regarding delivery and returns.

 

Delivery Policy

 

1. Shipping Methods and Carriers

 

We partner with trusted carriers like DHL, UPS, Etc… to deliver your orders securely and on time. Shipping options and carriers will be provided at checkout, based on your location and the items purchased. All orders are shipped insured, with a tracking number to check progress online.

 

2. Delivery Times

 

• Processing Time: Orders are typically processed within 1–2 business days.
• Shipping Time: Estimated delivery times depend on the selected shipping method and destination. Typical timelines are:
  • Standard Delivery: 2–5 business days
  • International Delivery: 2–7 business days, depending on location

 

Delivery times are estimates and may vary due to unforeseen delays or external factors beyond our control.

 

3. Shipping Costs

 

Shipping costs are calculated based on order size, weight, and destination. Final costs will be displayed at checkout.

 

4. Tracking Orders

 

Once your order has been shipped, we will provide a tracking number via email so you can monitor its progress.

 

5. Customs and Duties (For International Orders)

 

For orders outside the European Union, customs duties, taxes, or fees may apply. These are the buyer’s responsibility and are not included in the product or shipping costs.

 

Returns Policy

 

1. Eligibility for Returns

 

We accept returns for most items within 14 days of delivery. To qualify:

• The item must be unused, undamaged, and in its original packaging.
• A valid proof of purchase must be provided.

 

Certain items, such as custom film orders or opene/used consumable products (e.g., activators or films), may not be eligible for return unless defective.

 

2. How to Initiate a Return

 

To initiate a return:

1. Contact us at info@hydrodipzone.com with your order number and reason for return.
2. Once approved, you will receive instructions on how to return your item.

 

3. Return Shipping Costs

 

• The cost of return shipping is the responsibility of the customer unless the item is faulty or incorrect.
• Using a tracked shipping service is reccomended, to ensure the safe return of your item. We are not responsible for lost items during transport of returns.

 

4. Refunds

 

• Refunds will be issued to the original payment method once the returned item has been received and inspected.
• Refunds typically process within 2–5 business days of receipt.

 

5. Exchanges

 

If you wish to exchange an item, follow the same steps as a return. Once we receive the original item, we’ll process the exchange.

 

6. Damaged or Defective Items

 

If your item arrives damaged or defective, please contact us within 7 days of delivery. Include photos of the damage and your order details, and we’ll arrange for a replacement or refund. Please include photos of the packaging, we need these images to be able to claim damages from the courier in case the package was not handled properly during transport.

 

Contact Us

 

If you have questions or concerns about delivery or returns, please reach out to us:

 

Email: info@hydrodipzone.com
Address: Budapester Str. 35, Berlin, 10787

 

We’re here to help ensure you’re completely satisfied with your shopping experience!